Privacy notice

Version 2026-10-19. Calgary Caregivers is an introductions marketplace. Do not submit care records, diagnoses, identity documents or police checks.

Public and private information

Display names, service profiles and family ads are public and may be indexed by search engines. Use a first name or alias. Account email and phone are private. Conversation participants can see messages and any contact details you choose to send. They can copy information or continue contact outside the platform; blocking cannot revoke copies already received.

Why we collect information

We use email for one-use sign-in links and introduction/reply notifications; profile and ad information for discovery; and applications and messages for introductions. Saved-search email digests are optional and can be disabled from Account or the unsubscribe link. We keep rate-limit counters and audit records to protect the service.

Access and processors

Only conversation participants can ordinarily access messages. Authorized moderators review reported content and related evidence for safety; their decisions are recorded. Hosting/database providers process stored information. If configured, Resend processes email addresses and email content for delivery. Application hosting location alone does not establish where email is processed. The current drafting helper uses local templates and sends no text to an AI service.

Retention and account rights

Active-account listings and conversations remain until you remove them or close your account. Account deletion removes the public profile, closes/redacts ads and redacts authored messages/applications. Limited safety reports and audit records may remain for up to one year; resolved reports are purged after a year. Expired login tokens and sessions are removed by scheduled maintenance. Delivered/failed email jobs are removed after 30 days. Backups must rotate within 30 days; a restored backup must reapply deletion records before service resumes. Unresolved safety cases require periodic review; contact support regarding a restriction or legal hold.

Use Account to correct your display name/phone, export your account data, remove saved-search alerts or delete your account. Email changes require fresh verification through support. For access to other records, corrections, appeals or questions contact support@caregivers.gavia.cloud.